Frequently Asked Questions

How do you help the medical and first responder community?

With every 100 masks sold, we give back by donating 20 masks directly to our medical community.  We have a list of nurses, doctors and first responders that have either been nominated, or have reached out to us.  As soon as we reach the 100 masks sold cap, we send a 20 pack to the first person on the list – that person then gets moved to the bottom of the list, and the next twenty masks will go to the next on the top of the list, and so on.

Our main reason for this site is not to make money, our margins are small. We try to give the public the opportunity to get hold of masks as they are usually sold out at normal selling points. We have other websites and our clients have been enquiring, this is our small way to show we care. We can assure you we are not making money here, in fact – we’ll be happy to break even.

If you want to nominate someone in the medical profession, please send us their info, with their name, e-mail address and shipping address so we can get in contact with them and get them on our list.

Why are your masks more expensive than usual?

At the moment it’s a case of supply and demand. If you do a simple search for the exact same masks, you’ll find our masks are actually a bit cheaper than average. Stock is limited, and, unfortunately, our suppliers are charging accordingly.  We therefore try to keep our prices as low as possible, and we try to take extra steps to keep costs low for you by also covering shipping. (That is FREE shipping within the US)

Our main reason for this site is not to make money, our margins are small. We try to give the public the opportunity to get hold of masks as they are usually sold out at normal selling points. We can assure you we are not making money here, in fact – we’ll be happy to break even.

Are the masks washable?

Unfortunately not.
Due to the permeability of the material, washing with water will destroy the micro fibres. The organisms that get trapped in the masks will also never be able to be washed out. Making mosts masks unsafe to wear more than once. Yes even really expensive or homemade ones.

What are the delivery charges

To keep cost as low as possible for our clients, we offer FREE Shipping within the US.

 

Which payment methods do you accept?

We accept VISA, Amex, MasterCard and PayPal

How long will delivery take?

Although we endeavour to have your package delivered to you within a week, with high demand please allow 14 days for delivery.

What exactly happens after ordering?

Once your order has been paid, it will be processed by our shipping department and shipped out within 48 hours.

Are your prices higher than before?

Hi, I just went back on your site to order more face masks and noticed that since I placed my order 2 days ago your prices have gone gone up. Can you explain this? Will you still honor your prices as of 2 days ago when I placed my original order? 

Answer

The prices you paid remain the same. We are battling to get hold of masks – as you can see our 3Ms have already sold out. To restock is now more expensive. If we keep the prices the same then we will make a loss, that’s how tight the market  is at the moment.

Can I get my tracking number?

Yes, simply email us at info@purefacemask.com and we can get that to you.

What if I'm not happy with the product?

Simply return the package (you’ll have to pay for shipping) and we’ll do a refund.
Please keep in mind that due to the nature and lifespan of masks the quality is not always the same as that of durable products. They are not meant to last for long periods of time.

What are the delivery charges

To keep cost as low as possible for our clients, we offer FREE Shipping within the US.

 

Are you guys for real?

Yes, we are based in the USA and we are real people. We are Americans and we run other businesses too. Some of our clients asked if we could source masks and we decided to act. It is only meant to be a business that helps ourtfor the short time that our nation is in need. And we sincerely hope the need will be over sooner than later.

Will I receive confimation of my order?

Once you’ve placed an order, you will receive an order confirmation via e-mail, please keep this handy as your order number is on this should have any queries

Where are the masks from

Most of our masks are manufactured in China. In fact, almost all masks are.

Send us an email at info@purefacemask.com
6980 Glenridge Drive, Atlanta, Georgia 30328